Your satisfaction is very important to us. However, skincare products require strict safety standards. Therefore, we only accept returns under the specific conditions below.

Refund Eligibility We gladly accept refund requests within 14 days of delivery. This applies only to items that arrive damaged or defective. Because of hygiene standards, we cannot accept returns for opened products.

How to Request a Refund Please contact our support team within 14 days of receiving your order. You must include your order number and a photo of the damaged product. Additionally, please provide a brief description of the issue.

Conditions We process all approved refunds to your original payment method. Please note that customers must pay for all return shipping costs. Additionally, we do not offer product exchanges. We cannot accept returns based on personal dislike of a scent or texture.

Non-Returnable Items We are fully committed to product purity and safety. As a result, all opened skincare items are strictly final sale. We cannot return or refund these items under any circumstances.