Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Orders are processed and shipped within 1–3 business days after your order has been placed and payment has been successfully completed.
Business days are Monday through Friday, excluding holidays.
During sales, promotions, product launches, or periods of unusually high order volume, processing times may be slightly longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.
SHIPPING RATES
Shipping rates are calculated at checkout based on factors including package weight, shipping destination, and the shipping service selected.
The shipping cost displayed at checkout is the shipping charge that will apply to your order.
FREE U.S. SHIPPING
We offer FREE standard shipping on U.S. orders of $35 or more.
The $35 minimum applies to the order subtotal after discounts and before applicable taxes and shipping charges.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible at info@innesagelessbeautyllc.com.
We cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the shipping carrier.
ORDER TRACKING
When tracking information is available, it will be sent to the email address provided with your order once your package has shipped.
Please allow time for the shipping carrier to update tracking information after your shipping confirmation is issued.
DELIVERY TIMES
Estimated delivery times provided at checkout or by the shipping carrier are estimates and are not guaranteed.
Delivery times begin after your order has been processed and transferred to the shipping carrier.
INNES AGELESS BEAUTY LLC is not responsible for shipping delays caused by the carrier, weather, service interruptions, holidays, incorrect addresses, or other circumstances outside of our reasonable control.
DELIVERED PACKAGES
If your tracking information shows that your package has been delivered but you cannot locate it, please check the delivery area, mailbox, parcel locker, and surrounding property and check with other members of your household.
You may also need to contact the shipping carrier directly for additional delivery information.
If you still need assistance, contact us at info@innesagelessbeautyllc.com.
DAMAGED OR INCORRECT ORDERS
Please inspect your order when it arrives.
If your order arrives damaged, defective, or you receive an incorrect item, contact us at info@innesagelessbeautyllc.com as soon as possible.
Please include your order number, a clear photo of the item and packaging, and a brief description of the issue.
Damaged or defective products are also subject to the terms of our Return and Refund Policy.
RETURN SHIPPING
Returns must be authorized by INNES AGELESS BEAUTY LLC before any product is shipped back to us.
If a return is approved, we will provide the appropriate return instructions and return shipping address.
Do not send products to our business address or any other address without first receiving return authorization.
Customers are responsible for return shipping costs unless otherwise stated by us in writing.
Please review our Return and Refund Policy for complete return and refund requirements.
CONTACT US
For questions regarding your order or shipping, please contact:
INNES AGELESS BEAUTY LLC
Email: info@innesagelessbeautyllc.com